All information given to us while ordering is strictly for our use only and will never be passed on to a third party. We are registered under the Data Protection Act 1998.
Pricing & Payment Options:
We are not currently VAT registered. All prices advertised on this site are the final prices charged. Delivery prices and options are shown on the order form.
Custom and import duties are not included for orders placed outside the EEC. The customer is responsible for payment of any surcharges.
We accept payment via Paypal through secure online servers. No Paypal account is required to pay us online. All major credit cards are accepted. If you'd prefer to pay by cheque please call us with your order on 01799 531199.
Delivery:
To avoid unnecessary delays with your order please be careful to choose the right delivery option. You have the option to collect your order in person from our Ickleton premises. Other options relate to the items being purchased, for example "Unframed Prints" or "Framed Prints & Canvas Wraps". If the wrong delivery option is chosen we will contact you as soon as possible to rectify the situation.
All orders are printed and framed or stretched to order. We aim to deliver all orders within 21 days. For print only options (no framing or canvas stretching required) orders will be posted out within 7 working days. If for any reason there is a delay with your order we will notify you as soon as possible.
All delivery charges and options are shown on your order form.
Returns & Cancellation of Orders:
You can cancel your order within 24 hours of placing. Please e-mail us at info@bigemptywall.com or call us on 01799 531199 to cancel your order.
All orders are checked before despatch. If, in any event items arrive damaged or defective we will make every effort to rectify the situation. If you receive damaged goods please let us know as soon as possible after receipt.
If for any reason you are not satisfied with your order you can return it to us within 7 days for a full refund. Please e-mail us at info@bigemptywall.com or call us on 01799 531199 if you have any concerns about your delivery and wish to return it to us. As soon as we have heard from you we will give you details of how to return your order to us. If you wish the item to be replaced we will aim to send out your new item as soon as possible. If a refund is required we will refund you within 7 days of receipt of your returned item(s).
Items must be returned to us well packed, preferably in the original packaging, unless this is too damaged.
Complaints:
We value our customers above all else and are proud of our comitment to quality products and service. If you have any reason for complaint please call us on 01799 531199 or e-mail us at info@bigemptywall.com and we will do our best to make sure we deal with your complaint to the best of our ability. We aim to reply to all e-mails within 24 hours.
[ekm]65x80[ekm].jpg)
